Contact Us
Get in touch
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Address
Heanr Ave, Sudbury, ON
Phone
(705) 822-2010
support@nextisy.com
Frequently asked questions
Orders & Shipping
Returns & Refunds
How long does shipping take?
Most orders arrive within 7–15 business days depending on your location and the products ordered.
Some international orders may take slightly longer due to customs or carrier delays.
How long does order processing take?
Orders are usually processed within 1–5 business days before shipment.
Once your order ships, you’ll receive tracking information by email.
Do you ship internationally?
Yes — Nextisy ships to many countries worldwide.
Shipping availability may vary depending on your location and the products ordered.
Why did my order arrive in multiple packages?
Some items may ship separately from different fulfillment centers to get your products delivered as quickly as possible.
If this happens, don’t worry — the rest of your order is still on the way.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
You can also track your order anytime through our Order Tracking page.
My tracking hasn’t updated. What should I do?
Tracking updates can sometimes take a few days to appear after shipment.
If your tracking hasn’t updated for an extended period, contact our support team and we’ll help investigate.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos or videos of the issue.
We’ll work with you to provide a replacement or refund when applicable.
Can I return my order?
We accept eligible returns within 30 days of delivery.
Please contact us before sending any item back so we can assist you with the return process.
Can I cancel my order?
Orders can only be canceled before they are processed or shipped.
Once an order has been prepared for shipment, cancellations may no longer be possible.
What if I entered the wrong shipping address?
Contact us immediately if you notice an address mistake.
We may not be able to change the address once the order has been processed.
Products
Payments & Security
Are your products tested before shipping?
We work with trusted fulfillment partners and suppliers to ensure products meet quality standards before shipment.
Will products look exactly like the photos?
We do our best to accurately display product colors, sizes, and details.
However, slight differences may occur due to lighting, screens, or manufacturing updates.
Do you restock sold-out products?
Some products are limited or trend-based and may not return once sold out.
We recommend ordering popular items before they’re gone.
What payment methods do you accept?
We accept major credit/debit cards and secure payment methods available at checkout.
Is my payment information secure?
Yes — all payments are processed securely through trusted encrypted payment providers.
Nextisy does not store your payment information.
Contact & Support
How can I contact Nextisy?
You can reach our support team anytime through our Contact page or by email at:
How long does support take to respond?
We typically respond within 24–48 business hours.
During busy periods, response times may be slightly longer.
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